We’re a team of people who recognise that our job is to provide a service.
To us that means more than getting the outcome our client is happy with. It’s about how we do this; how we engage with clients, put them at ease, respect them, go out of our way for them. These are the things that clients tell us are refreshing about working with Gillhams.
We could say that we’re different from other law firms. We think we probably are. But that’s not how we measure what we do and how we do it. We prefer to just do things our way, because we think it’s the right way.
What does this mean in practice? It means that we value our clients and we show them, in everything we do, that we value them. We passionately believe that every client who instructs us is an individual who deserves to be listened to, understood, and advised thoroughly, genuinely, properly. We want clients to trust us; it makes their lives easier. But we know that trust doesn’t just happen, so we work hard to earn it and maintain it by delivering a service based on three things:
These are the cornerstones of Gillhams.
And they’re backed up by the operational processes, structures and sophisticated technology clients expect of modern law firms. We have invested heavily in making Gillhams a firm which not only has the resources of a firm five times our size but which can, and does, service large international clients, as well as those based throughout the UK.
Clients come to us because they need legal advice. They stay with us because they get much more.