About Investors in People

Gillhams holds the Lexcel Quality Mark awarded by the Law Society along with the nationally recognised Investor in People Quality mark. Our fee earners are committed to providing a quality service with the help of an excellent support team and up-to-date IT facilities.

Our accreditation as Investors in People is equally important to us as our Lexcel quality assurance accrediation. Our accreditation is assessed and regulated by the Business Link for London & Learning and Skills Council. This marks a recognition of our internal practises and procedures to develop and encourage development both in our employees' personal and professional lives.

Why invest in people?

Multi-national companies, small businesses, schools, hospitals and non-profit making organisations alike - people are at the heart of what the organisation stands for. Success depends on getting the best out of everyone. When investing in development, it is about seeing a good return. Investment in people helps achieve those objectives.

That is what Investors in People is all about. It’s about investing in people for success. Companies, partnerships, and sole traders become Investors in People because it is a good way of managing people and improving business. This is what we have achieved at Gillhams.

To us, the business benefit of Investors in People is not just in the bottom line but the fact that our staff are ready to accept change. Our ability to respond positively to change and make our processes work is one of our most important assets.

Investors in People is built on 4 principles. These principles - commitment, planning, action, evaluation - are underpinned by 12 indicators of good practice. To become an Investor in People an assessment is made against these indicators.

Commitment

An Investor in People is fully committed to develop its people in order to achieve its aims and objectives. Our people - employed solicitors, partners and trainee solicitors alike are encouraged to improve their own and others' performances. Our people believe - and know - their contribution to the Firm is recognised and the Firm is committed to ensuring equal opportunity in the development of its people.

An Investor in People is clear about its aims and its objectives and what its people need to do to achieve them. The Firm has a plan with clear aims and objectives which are understood by everyone. The development of people is in line with the Firm’s aims and objectives. Our people understand how they contribute to achieve the Firm’s aims and objectives.

An Investor in People develops its people effectively in order to improve its performance. Managers are effective in supporting the development of people and people learn and develop effectively.

An Investor in People understands the impact of its investment in people on its performance. The development of people improves the performance of our law firm, teams and individuals. We understand the impact of the development of people on the performance of the organisation, teams and individuals; and our law firm gets better at developing its people.

Our law firm has satisfied Business Link for London and is one of the small number of law firms ensuring that these 4 principles - Commitment; Planning; Action; and Evaluation are met. We know the result: we are better in tune with our staff and our clients and that this is reflected in the service we provide.